Frequently Asked Questions
Where is my order?
Your order for refrigerated delivery is delivered the week after you place it. All other orders are shipped daily with DPD.
Who is delivering my order?
If you ordered fish, meat, cheese, or most other chilled products then your order is coming from either Nick's Fish in Ashbourne. They may call you or you may have a missed call from them. They aim to deliver on a Wednesday (click here for information about delivery timelines). Sometimes it may be Thursday. If you know you won't be home or you have any issue then contact us - not the delivery company.
If you ordered non chilled products such as sauce or flour then more than likely DPD will handle your delivery or GNL may even deliver ourselves for local orders. In the case of DPD you will receive a text or email with delivery advice.
If I order now when will it arrive?
We take orders between Monday and Sunday each week. Then on Sunday night we close that week and send the orders to producers. On Tuesday morning we collect the produce and pack it. It is shipped on Wednesday and will arrive to you on Wednesday or Thursday. So if you order this week you will get your goods next week.
How much does delivery cost?
Chilled produce is €10, non-chilled is €5 and a mixture of both is €10. This is the cost price for postage and we do not charge for packaging. Postage for one chilled box is €10 and postage for 6 chilled boxes is €10 so if you have a freezer consider stocking up.
Can I collect my order?
We hold stock in different locations, but if you are ordering only products that are stocked here in GNL then you will be offered free local pickup from our premises. If you order only from Dan Kelly Cider you will be offered pickup from their orchard in Drogheda. If you order only from Rockfarm Slane then you will be offered free pickup from the farm in Slane.
If you want to split your order and collect your sauce or other ambient goods here in GNL or if you want them sent faster by DPD then please contact us. Likewise we can send you some products by courier and allow you collect meat or veg from Rockfarm - just let us know after you order.